Payment Policy

Last updated: 13 November 2026

Paying for your Timorae order should be quick, simple and secure. This policy covers the payment methods we accept and how payments are handled.

Accepted payment methods

Shop Pay
PayPal
Visa
Maestro
Master Card
American Express
Union Pay

Currency and GST

All prices are shown and charged in Australian dollars (AUD) and include GST. If your card was issued in another currency, your bank may add its own conversion fees.

How payments are processed

Your payment is taken when you place your order
We start processing your order once payment has been successfully received
All payments are handled by secure, trusted payment providers
We never store your full card details

Payment security

Every transaction is protected with SSL encryption, so your personal and payment details stay secure from checkout to confirmation.

Order verification

To help prevent fraud, we may run verification checks on some payments or ask you for additional information. If we can't verify a payment, we may cancel the order and refund you in full.

If your payment doesn't go through

Double-check your card or wallet details
Contact your bank or card provider
Try a different payment method

If you're still having trouble, our support team is happy to help.

Refunds

Refunds are handled under our return and refund policy. They're paid back to your original payment method, and the time it takes to appear depends on your bank or payment provider.